WHAT ARE THE BURN TIMES OF EACH ONE?
We offer a 10 oz. candle which has a net weight range of 7-8 ounces. Our 10 oz. candles have an approximate burn time of 30-40 hours. Please note proper care of the candle can yield longer burn times.
WHEN WILL MY ORDER SHIP?
All of our products are custom made to order. Our current fulfillment time is 3 to 5 business days (Monday – Friday) and we will email you as soon as your order ships. During peak season and trade show orders may take up to 7 days to ship.
HOW MUCH DOES SHIPPING COST?
Our shipping charges are based on the weight of your order and the zip code it is going to. Our website calculates this for you during the checkout process.
DO YOU SHIP INTERNATIONALLY?
We are not shipping internationally, but we are working to make this happen. If you are interested in wholesale order please contact us.
CAN I RETURN MY ORDER?
If you find that you do not like the scent you ordered, we do take returns on unused products. You must contact us within 72 hours of receiving your order (determined by the tracking provided). Customers are required to cover shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping.
WHAT IF MY PACKAGE IS LOST?
While we are not responsible for lost or stolen packages, we do our best to assist our customers when a package is lost. We always recommend contacting your local post office or FedEx first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim, etc. If the carrier deems your package as lost, we will work with you to have a replacement sent out.
WHY ARE MY WAX MELTS SOFT AND DIFFICULT TO REMOVE FROM THE PLASTIC CONTAINER?
During warmer months of the year our wax melts can soften up during the delivery process due to higher temperatures. If you find this to be the case when you receive your melts, place them in the refrigerator for a couple of hours prior to use and they will return to their normal state.
WHAT INGREDIENTS ARE USED TO MAKE YOUR FRAGRANCE OILS?
Our fragrance oils, also known as aroma oils, contain synthetic aroma compounds as well as natural essential oils that are diluted with mineral oil. They are purely aromatic, having a pleasant and distinctive smell, and are safe to use around pets. All of our fragrance oils are phthalate free and adhere to the strictest standards of safety and purity.